FAQ

, Return Policy 

• All sales are final. No returns or exchanges are accepted. 
• For any damages or productions errors there is a 14 day return policy following the date of delivery confirmation.

Please contact customerservice@bornxraised.com | Mon - Fri 8am to 5pm PST

Shipping & Processing Time

• Expected fulfillment windows are provided on product pages in the description and also sent out in order confirmation emails.
• Shipping is via USPS Priority Mail for all domestic orders.  We do not offer expedited shipping or combine shipping for multiple orders.
• We are not responsible for stolen packages marked delivered. 
• We are responsible for any damaged or lost in transit packages and are responsible for filing the claim with the shipping carriers.
  
• Domestic orders over $400 will be shipped "signature required".
• Please allow 3-7 business days for shipping within the US once an order is fulfilled. 
• We honor a 30 day window for reconciling shipping issues from the expected ship dates.
• If your orders shipping information does not update within 3 days after the initial package shipped confirmation, please reach out to customerservice@bornxraised.com.

For International orders any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.

We do not include shipping to the following states: Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Alaska, American Samoa, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands.